Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Supplying outstanding support prompt is our high priority, so that we back up each Linux cloud hosting packages plan with a one hour ticket answer warranty. At the time you supply a ticket or post an e–mail, our customer help and support staff will try their best to deliver the most satisfactory remedy for your situation and to give you information quickly.

  • Top quality support service

  • A Top–quality Support Service

  • Our support service is delivered by a team of proficient employees that are ready to react to your issue as soon as possible. You could communicate with the tech support team staff by opening a help and support ticket from your Online Control Panel or by submitting us an email message. On business days, you may as well call us on the telephone or make use of the live chatting solution.

  • Intuitive help center

  • An Intuitive Help Section

  • The Control Panel delivers a huge knowledge base that’s included in all parts. In each area, you’ll find a Help button that will load for you a selection of step–by–step online classes on how to take advantage of a selected option or execute a specific action. Also, we have made mini seminar training videos as a way to get a better idea of the Control Panel’s interface.