Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • In the Online Control Panel you’ll find a comprehensive Help Center section offering many how–to articles and regularly asked questions. They are answered by our support team of professional techs. Just fill in your question and our intelligent system will provide you with the most suitable answer.

  • Top quality support service

  • Instructional Video Clips

  • We have compiled a selection of educational video tutorials that visually demonstrate how you can take care of a common problem connected to your Linux cloud hosting packages account. You’ll find the educational video clips in the Help Center.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24–7–365 tech support service and include a 1–hour support ticket response time guarantee. Our knowledgeable techs will be online for you 24–7 and will solve any issue that you might stumble upon within maximum 60 minutes after the helpdesk ticket submission. In most cases, a response will be provided to you within 20 minutes.