24/7 Customer Support in Cloud Hosting
The customer and technical support services for our cloud hosting packages are round-the-clock, which means that you can forget all about waiting for several days so as to receive assistance. If you aren't our client yet, you can call us, chat with an agent or send an e-mail message. In case you currently have an account, you'll be able to open a support ticket on top of the other three options for communication. You are able to choose the best way to contact us depending on what your location is or the equipment you use. We are able to assist you for almost any hosting-related query that you may have or problem that you can encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you could open a ticket, but even then the maximum reply time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Hosting
All Linux semi-dedicated packages that we offer feature 24/7 customer and technical support, therefore regardless of what issue you experience, you will be able to get in touch with us and we'll assist you in a timely manner. Our guaranteed reply time for any email message or ticket that you open from your Hepsia web hosting Control Panel is only 1 hour; usually the reply time rarely exceeds twenty minutes. Furthermore, we have phone support with several local numbers globally plus a live chat, so that you are able to get in touch with us and get additional information about our solutions even if you don't have an account yet. We are able to assist you with nearly any question or a problem you have - payment methods, plan specifications, email configuration, web hosting account settings, etcetera. If you employ our services, you won't ever experience a situation where you have to wait for a few days to get a problem solved like you will need to do with various other service providers.
24/7 Customer Support in VPS Hosting
Every single virtual private server package that we offer features 24/7 customer and tech support, so if you experience any issue with the pre-installed software on your machine or you have any pre-sales or general questions, you are able to get in touch with us at any time, even holidays and weekends. For your convenience, we provide different ways of communication - phone support with several local numbers worldwide, live chat, emails and a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical problems since it is much easier to monitor what is going on. The maximum guaranteed reply time for all of the email messages and tickets is an hour, yet it hardly ever takes that long to get assistance. In case you add the Managed Services upgrade that we supply, our admins can also assist you with any third-party software matters.
24/7 Customer Support in Dedicated Web Hosting
With a 1 hour maximum answer time guarantee, you will receive prompt support when you buy a dedicated server from our company. Our customer and technical support teams are accessible 24/7/365, so every time you open a support ticket through your billing account or you send an email related to any kind of problem with your server or the pre-installed software on it at any time of the day, you will receive a reply within 1 hour, even during holidays. Our ticketing system is the more suitable option when the matter involved requires more time to be resolved or in case it should be sent to our admins, because it's a lot easier to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you are able to call us or talk to a live agent employing our chat service. In case you include the Managed Services upgrade to your server plan, our administrators can also help you with third-party software set up and troubleshooting and similarly to the standard support, this service is available 24/7 as well.