One-Hour Response Guarantee in Cloud Hosting
If you are using one of our Linux cloud hosting packages and you’ve got a query or encounter some problem, you can get in touch with us 24x7x365 by opening a customer support ticket or by sending an email and we promise that you will have a response in no more than an hour. If the issue can be sorted out, we’ll do it before we reply, whilst if there is something that you need to do on your end, we’ll give you all the required info – what settings to check, what possible solutions to try, etc. Typically, you will get an answer within no more than half an hour, which implies that waiting for hours and hours on end or even for more than a day to obtain help is something out of the question. Our one-hour reply time guarantee is valid for any enquiry that you might have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from us, you can take full advantage of our lightning-fast support service. You will obtain an answer to any support ticket submitted from the web hosting Control Panel or e-mail sent to our tech and client support team in less than 1 hour. The response time is guaranteed and it is valid regardless of the matter – billing or technical. Often, it takes far less time to investigate and solve a problem. We’ll provide you with more information in case the solution entails something that should be done on your end. In case you contact us during weekends or national holidays, the response time will be the same and considering the fact that our support staff is available to you 24-7, you’ll obtain timely assistance for virtually any general, technical or billing issue regardless of the hour at which you contact us.