Integrated Ticketing System in Cloud Hosting
The ticketing system that we use for our Linux cloud hosting packages isn’t separate from the hosting account. It is an indivisible part of our all-embracing Hepsia hosting Control Panel and you’ll be able to visit it at any time with only a few clicks of the mouse, without needing to log out of your web hosting account. The ticketing system includes a quick-search box, so you can track down practically any ticket that you’ve already opened, if needed. Besides, you can read knowledge base articles that are relevant to different problem categories, which you can choose, so you can find out how to deal with a particular problem even before you actually post a ticket. The response time is maximum sixty minutes, which means that you can get timely assistance whenever you need it and in case our help desk staff suggests that you do something within your hosting account, you can do it on the spur of the moment without logging out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
In case you have opened a semi-dedicated server account with our company and you want to touch base with our help desk support staff representatives, you will be able to submit a trouble ticket directly from your Hepsia hosting Control Panel instead of going through a totally different technical support platform as you’ll need to do with the majority of web hosting companies on the marketplace. Our integrated trouble ticket system will allow you to send a new ticket effortlessly and to go through older tickets using an intelligent search box. Furthermore, you’ll be able to browse the applicable knowledge base articles that our system will present to you on the basis of the problem category that you pick for your new ticket. You can accomplish all of these activities without logging out of your Hepsia Control Panel at any time, which suggests that if you come across any problem or have a question, you can get in touch with our technicians and solve the problem at hand in less than 1 hour using a single support platform.