There are a handful of ways in which you can touch base with the web hosting company whose services you are using, but the one that you’ll always find regardless of which company you select is a ticketing system. It’s the easiest correspondence medium for a number of reasons. If no help desk team member is available at the moment and they’re all engaged, a telephone call may not be replied to, but a ticket will invariably be received. Also, you can copy & paste large pieces of info without needing to worry about typographical errors, and if a given issue needs more time to be fixed or a number of replies have to be exchanged, all the information will be in the same place, so either party can always see the comments added by the other one. The negative side of using tickets to touch base with your web hosting company is that they are often separate from the hosting platform, which means that if you have to provide info or to follow instructions, you will need to use no less than 2 separate admin dashboards and this number might grow in case you would like to administer a handful of domain names. Besides, many web hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting around for a response.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we use for our Linux cloud hosting packages isn’t separate from the hosting account. It is an indivisible part of our all-embracing Hepsia hosting Control Panel and you’ll be able to visit it at any time with only a few clicks of the mouse, without needing to log out of your web hosting account. The ticketing system includes a quick-search box, so you can track down practically any ticket that you’ve already opened, if needed. Besides, you can read knowledge base articles that are relevant to different problem categories, which you can choose, so you can find out how to deal with a particular problem even before you actually post a ticket. The response time is maximum sixty minutes, which means that you can get timely assistance whenever you need it and in case our help desk staff suggests that you do something within your hosting account, you can do it on the spur of the moment without logging out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

In case you have opened a semi-dedicated server account with our company and you want to touch base with our help desk support staff representatives, you will be able to submit a trouble ticket directly from your Hepsia hosting Control Panel instead of going through a totally different technical support platform as you’ll need to do with the majority of web hosting companies on the marketplace. Our integrated trouble ticket system will allow you to send a new ticket effortlessly and to go through older tickets using an intelligent search box. Furthermore, you’ll be able to browse the applicable knowledge base articles that our system will present to you on the basis of the problem category that you pick for your new ticket. You can accomplish all of these activities without logging out of your Hepsia Control Panel at any time, which suggests that if you come across any problem or have a question, you can get in touch with our technicians and solve the problem at hand in less than 1 hour using a single support platform.