A live chat is a real-time method of communication between a website hosting supplier's support crew and its clients. It's a very efficient method to get some information about the website hosting services or have some problem resolved since you are talking to a live agent. The benefits of using a real-time chat service rather than calling or opening a ticket are the low chance of mistakes when you exchange info such as usernames or domain names, the quicker response time as the communication is live and the fact that you do not have to stay on the chat all the time - you're able to do something different while the representative investigates the issue involved. What's more, you are able to connect with a live chat room from any computer that is connected to the web, avoiding the telephone fees that you will need to pay when you're calling to a different country.

Live Chat Support in Cloud Hosting

We supply a live chat assistance service for all of the Linux cloud hosting packages that we offer and we can support you with almost everything live. In case you do not have an account with our company yet, we'll give you more details about the packages in order to help you to pick the most appropriate package. If you are an active customer, we're able to help you with any billing or general matter and with a number of common tech matters, for example an e-mail address installation in a desktop e-mail client. When you can't call us for whatever reason or you are in some country where we do not have a local telephone number, our live chat is the best way to get in touch with us. Of course, some troubles require additional time to examine and test, so you'll need to open a ticket to our technicians, however, we will save you time and help you with various troubles on the chat.

Live Chat Support in Semi-dedicated Hosting

We offer live chat support as part of our services, so that whenever you have any questions for our Linux semi-dedicated packages, you can contact our customer care team whenever you need no matter if you've already obtained an account or not. Generally, the chat service is intended for pre-sales, billing and basic questions and issues, yet we are able to assist you with quite a few technical questions as well. We can help you pick the proper plan for your sites if you do not have an account yet, we can answer any billing questions or issues you have or we can assist you with installing your new e-mail address on your computer or smart phone - all the abovementioned will be done promptly as our live chat service is available all the time, every day. Every time you require support, you can talk with a representative and save considerable time.