Though this is not the keyaspect to help you distinguish a dependable cloud hosting provider from a bad one or a reseller from a real provider, the option to call and talk with a live person is a sign that you are not working with a one-person service provider and that you'll be able to reach someone any time you need assistance. The phone support for hosting services may range from general to professional, which means that the issues that can be resolved with a call vary based on the particular service provider. Generally, these issues are simpler and include billing or first level tech issues as more difficult issues usually need a support ticket where both you and the sysadmins can track what is going on with a specific issue. Nevertheless, the option to call your provider can save you a lot of time and efforts for the multitude of small things which may eventually appear at the time you manage your hosting account.

Phone Support in Cloud Hosting

We know that having the option to communicate with a live agent is very important, for that reason we have three support lines globally (USA, UK and Australia) and you can contact us over the phone for 14 hours every day. In case you consider getting one of our Linux cloud hosting packages, for example, you have the option to call us and find out more about our solutions before placing your order in order to ensure that we match all system requirements for your web sites. After your order, you can contact us about any kind of sales and / or billing problems you may have, or receive any type of general or basic technical info you need. We have aimed to find the balance between phone and ticket support, so for entirely technical matters you will have to use the ticketing system, which will make it easier to keep track of the communication as well as any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be sure that there will always be somebody to help you when you have any queries about the semi-dedicated server plans that we provide. Whether you wish to know more about the plans, you have some billing issue or some general issue, you can give us a call. Despite the fact that some more technical troubles may need a support ticket to give time to our technical support team to analyze, we are able to help you with countless tech questions over the phone as well, saving you time and efforts. As we have data centers on as many as 3 different continents - in the USA, the United Kingdom and Australia, we have local telephone lines in all of these countries as well. If you're in another country, we also have an international number where you'll be able to reach us.