A 60–Minute Response Time Guarantee
Every single help request you send to us will be replied to within maximum one hour. In case your ticket or email calls for further assistance from an admin, we will without delay forward it and leave a note to notify you that your case is being worked on. If you order the Admin Services package, any of the server management tasks included there will be completed at a time that suits you.
An Exceptional Help Desk Support Service
- We will be at your disposal 24/7 to answer any inquiries that you may have related to our Online Control Panel or any of the apps that we have pre–installed for your convenience on the dedicated web hosting server. In case you also require support handling server management tasks, you can have a glimpse at our Admin Services package, which includes backup hard drive storage space, OS updates every week, server monitoring and restarting services, as well as installation and problem troubleshooting services.
A User–Friendly Help Section
Our Online Control Panel was preinstalled for every Linux dedicated servers hosting package. Among its characteristics is a rather convenient integrated knowledgebase that will walk you step by step on all the operations that you can perform. Most of the educational articles also video versions which demonstrate all the tasks that you can carry out in a very illustrative way. You will find all the instructional articles and the video tutorials in the top right corner of each Online Control Panel section.